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Terms and conditions

eBay-Hongkong Post ec-Ship Terms and Conditions of Services

Before using the Services, please carefully read the Terms and Conditions and the Disclaimer, which constitute an Agreement between you and the Government of the Hong Kong as represented by the Postmaster General (“HKP”). When you click “accept” at the end of this page, you acknowledge that you have read and fully understood this Agreement. In consideration of the provision of the Service by HKP, you agree to observe and be bound by the terms and conditions of the Service as follows:

(A) e- Express Service

GENERAL INFORMATION

1. Each set of shipping label for e-Express Service consists of a customs declaration form (CN22), postal code, sender's information and an addressee's information.

2. To minimise the possibility of delay in delivery, detention or seizure by customs in the destination country/region ("Destination Customs Authorities") or in return due to non-delivery, senders must provide detailed and truthful description (i.e. particulars, value, quantity and weight or volume, etc.) of the contents of the postal item on the shipping label. A false or misleading declaration may lead to a fine and/or confiscation of the postal item by the Destination Customs Authorities.

3. No postal items in a consignment should bear a return address outside of Hong Kong or enclose any mail sent on behalf of other senders. If return address is not available on a postal item, it may lead to mistaken delivery, non- delivery, or destruction of the postal item due to the inability to return to sender.

4. Each postal item must be affixed with a set of shipping label generated through the Online Portal for e-Express Service.

5. The format and size of the shipping label are jointly determined by the destinations' postal administrations and HKP in order to facilitate mail processing. Senders should print the shipping label using the default size option of the Online Portal. Any adjustment made to the size of shipping label may lead to failure in barcode scanning.

6. It is recommended that the shipping label be printed with a laser printer to facilitate barcode scanning by HKP's computer system. If the barcode on the shipping label fails to be read by the computer system upon item acceptance, the postal item may not be processed further.

PROHIBITED AND RESTRICTED POSTAL ITEMS

7. Please refer to the "Post Office Guide" for details of prohibited and restricted items for respective destinations. It is the sender's responsibility to enquire into the import and export regulations (e.g. prohibitions, restrictions including quarantine, pharmaceutical restrictions, etc.) and the documents required (e.g. commercial invoice, certificate of origin, health certificate, license, authorisation for goods subject to quarantine [plant, animal, food products, etc.]) in the destinations.

EC-SHIP POSTING METHOD AND PAYMENT

8.1 Sender has to declare the weight of a postal item through his Account. The amount of postage is calculated by the Online Portal based on the weight declared by Sender ("Estimated Postage").

8.2 Before posting, Sender is required to segregate mail items by referring to shipping labels imprinted with an indicator (which is an Office of exchange name, i.e. "1 – JFK" for New York or "2 – SFO" for San Francisco). Any unsegregated mail items or items with old shipping labels (i.e. without the indicator) will not be accepted for posting.

8.3 Sender may pay for the Estimated Postage online using a credit card. Alternatively, he may make a payment by cash or EPS at a designated post office, where his mail item will be weighed by HKP’s counter staff to ascertain the actual postage payable.

8.4 The information such as the declared weight of the postal item shown on the shipping label will be verified by HKP's counter staff when the postal item is brought to the post office for posting. The sender shall arrange for weighing of the postal item by HKP's counter staff. The weight of the postal item shown on the electronic scale of HKP shall prevail.

8.5 The actual postage payable hinges on the weight of a postal item shown on the electronic scale of HKP. The following arrangements shall apply if Sender pays for the Estimated Postage online using a credit card:

8.5.1 In case the weight of the postal item shown on the electronic scale of HKP is the same as the weight shown on the shipping label, the actual postage payable will be the same as the Estimated Postage. Sender does not have to make any top-up payment at the counter in the post office.

8.5.2 In case the weight of the postal item shown on the electronic scale of HKP is heavier than the weight shown on the shipping label. Sender has to make a top-up payment for the shortfall in the postage at the counter in the post office by cash or EPS. Mixed payment of cash or EPS will also be accepted at the counter.

8.5.3 In case the weight of the postal item shown on the electronic scale of HKP is lighter than the weight shown on the shipping label, the actual postage payable should be less than the Estimated Postage paid. The overpaid postage will not be refunded to the Sender at the counter. Sender has to apply for refund of the overpaid postage on the Online Portal after posting. The overpaid postage will be refunded to Sender's credit card account from which the Estimated Postage was paid. The refund process may take about 2 to 4 months after the date of application.

8.6 A maximum of 20 shipping labels can be prepared for the same country/region at one time. Any incomplete shipping label will be deleted after 30 days (from the first date the label is created and saved).

8.7 Shipping labels paid online are valid for posting within 30 days from the payment date. Please ensure that a valid shipping label is used for posting. In case a shipping label expires, it can no longer be used.

8.8 HKP shall not be liable to you for or in respect of any loss or damage (including indirect and consequential loss and damage) suffered by you by reason of or in connection with any:

(a) failure, delay, interruption, suspension or restriction of the transmission of any information or message from any system or process used, maintained or provided by any relevant banks or payment gateways for processing credit, debit, smart card or other method of payment;

(b) error in or omission from any information or message transmitted by means of the said system or process;

(c) breakdown, malfunction or failure of the said system or process; and

(d) anything arising out of or in connection with the above.

LATEST TIME OF POSTING

9 A total of 44 post offices accept e-Express Service items. Please refer to Post Office Guide for the addresses of the post offices.

10. For posting of 20 or above nos. of e-Express Service items, the latest time of posting is 4 pm.

DELIVERY SPEED

11. The normal delivery speed for a postal item using e-Express Service ("e-Express Service item") is 7 to 14 working days, subject to delay due to mail processing, flight availability, and progress of customs clearance and aviation security check. The delivery speed is for reference only. There is no guarantee as to the delivery time of e-Express Service items.

DELAY DUE TO COMPUTER SYSTEM ERROR

12. In the event of error in HKP's computer system, mail processing procedures are subject to delay.

SIGNATURE ON COLLECTION

13. e- Express Service is not the same as Air Registered Mail. The addressee's signature is not required at the time of collection of a postal item.

PROOF OF DELIVERY

14. Proof of Delivery (POD) is not available for an e-Express Service item.

ENQUIRY OF POSTAL ITEM

15. e-Express Service items destined for overseas destinations are traceable on the websites of their postal administrations within six months from the date of posting. Instead of contacting HKP, the sender should trace his/ her items on the websites within six months from the date of posting. HKP only accepts indemnity claims for total loss of an item.

LIABILITY FOR LOSS

16. HKP shall not be liable to any person for any loss of postal items. Nevertheless, at HKP's absolute discretion, compensation on an ex-gratia basis may be payable in respect of total loss of postal items in the following manner:

17. HKP shall not be liable to any person for any loss of postal items. Nevertheless, at HKP's absolute discretion, compensation on an ex-gratia basis may be payable in respect of total loss of postal items in the following manner:

In case the successful delivery status or the attempted delivery status of an e-Express Service item is still not displayed on the websites of destinations’ postal administrations one month after the date of posting, the item will be considered a total loss of the item after posting. If HKP is satisfied that direct loss has been sustained by the claimant as a result of the total loss of the item,

(i) an indemnity up to a maximum of HK$1,000 for any item weighing 500g and above; or

(ii) an indemnity up to a maximum of HK$500 for any item weighing less than 500g is payable to the claimant.

The amount of indemnity shall be:

(i) the item value declared on the shipping label; or

(ii) the maximum amount of indemnity (i.e. (i) HK$1,000 for any item weighing 500g and above; or (ii) HK$500 for any item weighing less than 500g); or

(iii) determined according to the actual value of contents/ the receipt/ invoice produced (or in the case of documents, the replacement cost), whichever is the lowest among the three.

The claimant should provide the receipt/ invoice to substantiate the value of contents/ the replacement cost of documents, which should tally with the information stated on the shipping label.

18. No refund of postage shall be made to the claimant under any circumstances.

19. The sender can trace his/ her items on the websites of destinations’ postal administrations within six months from the date of posting and claim for indemnity from HKP for total loss of the item within one to four months after the date of posting. Late submission of claims will not be entertained under any circumstances. All claims should be submitted together with the following information:

(a) Application Claim Form for e-Express Service Item (The sender can also prepare his/her own claim application form, provided that the information on and format of the self-prepared claim application form are the same as the one downloaded from EC- Ship online portal);

(b) Original or copy of Declaration of Non-receipt of e-Express Service Item (The sender can also prepare his/her own declaration form, provided that the information on and format of the self-prepared declaration form are the same as the one downloaded from EC- Ship online portal);

(c) Original of the Certificate of Posting can be downloaded from EC-Ship Online Portal. The details of the post office counter as well as the date and time of acceptance of the item should be shown on the Certificate of Posting; and

(d) Relevant invoice of the item with full description of the contents, quantity, value and invoice issuance date.

20. It will take two months for HKP to handle the application upon receipt of the required documents mentioned in Clause 19, and four months to finalise the related indemnity (if applicable).

21. HKP has the right to reject any compensation claim if there is any discrepancy between the information on the Certificate of Posting submitted by the sender and HKP's records.

22. Certificate of Posting is available for downloading from the Online Portal within six months from the date of posting. HKP does not undertake to provide duplicates or to search records of posting in the case of loss of or damage to the Certificate of Posting caused by sender.

23. Although the claimant has submitted the completed claim application form and the necessary supporting documents listed in paragraph 19 above, HKP reserves the right to make decision on whether the compensation is payable to the claimant. As a result, submission of a claim application does not mean that the claim is approved.

24. Notwithstanding paragraph 17 above, no investigation will be conducted by HKP and no compensation whatsoever will be payable by HKP to the sender in the following cases. The sender shall not make any claim for compensation in the following cases:

(a) Confiscation of postal items and long processing time resulting from customs clearance;

(b) fine, charges or tax to be paid by the sender as requested by customs;

(c) failure of customs clearance or seizure or detention of postal items by customs authorities resulting from unclear description (e.g. sample, merchandise without detailed description of items) or false, misleading or incomplete declaration;

(d) loss of postal items caused by disaster, political risk, strike, nuclear explosion, war or any event of force majeure beyond the reasonable control of HK;

(e) postal items containing any of the prohibited items listed in the Post Office Guide;

(f) damage of the partial or entire postal item during desptach or delivery;

(g) delay in dispatch or delivery of the postal item;

(h) partial or entire content missing of the postal item during desptach or delivery;

(i) return of the postal item for any reason;

(j) Incorrect address, incorrect posting or incorrect delivery.

25. A posting receipt only serves as a temporary receipt recording the quantity of a postal item and the postage paid to HKP. It will not be accepted as a supporting document for enquiries and claims as there is no detailed posting information such as declared value of item, sender’s address and delivery address.

26. If there is any discrepancy between the information provided by the destinations’ postal administrations and that provided by the addressee regarding the mail tracking event, the information provided by the destinations’ postal administrations shall prevail.

27. If the item considered to be lost is subsequently found or has been delivered to the addressee, the sender shall repay the compensation amount to HKP.

28. Compensation, if any, will be paid to the sender only.

NON- DELIVERY

29. A postal item which cannot be delivered overseas will normally be returned to the sender in due course. Any such return is governed by the regulations and arrangements of the destinations’ postal administrations. Neither HKP nor the overseas post office is liable to state the reason of return. Sender cannot re-post the returned item for free or request for refund of postage. The sender shall not dispute the reason of return, unavailability of the reason of return, the means of return or the processing time for return.

30. No mail tracking service and compensation are available for (i) a postal item returned to Hong Kong from overseas, or (ii) a postal item which is shown to have been returned to Hong Kong but not yet received by the sender on the websites of the destinations’ postal administrations.

31. No compensation shall be payable for any loss of postal items during the return process.

RECALL, DETENTION OR DIVERSION OF POSTAL ITEMS

32. No postal item, once handed to any officer of HKP in the course of his/her duty, may be requested to be taken out of the post, regardless of the identity of the requestor. Nor can any postal item be detained or delayed despite any request marked on the packing of the postal item. All postal items will be forwarded to the specified address. No postal item will be diverted to any other address or any other addressee at the request of the sender. Applications for inserting articles to a postal item will not be entertained.

LIABILITY OF HKP

33. HKP is only responsible for forwarding sender's postal items to the addressee at the destination, and shall not be liable for the contents of any consignment, including the sender's information, the addressee's information and the content of the item. HKP is not liable for providing, revising or supplementing any information regarding the consignment. The sender shall be fully liable for possessing or sending fake items or prohibited items found by any government or regulatory authorities at the destination country/region. HKP shall not be liable to any person in this respect.

34. Sender must acknowledge that all contents of his postal item are subject to inbound search and inspection by the customs authorities in the destination country/region. For the avoidance of doubt, HKP shall not be liable to any person for any destruction, loss or damage of the postal items while in the custody of the customs authorities.

INSURANCE SERVICE

35. Optional insurance is available at a flat premium of HK$16 per postal item with a maximum coverage of HK$5,000.

36. The optional insurance is marketed by by Jardine Lloyd Thompson Ltd. and underwritten by Assicurazioni Generali S.p.A (Hong Kong Branch). Any purchase of such insurance shall be a direct dealing between the sender and the said companies. For the avoidance of doubt, HKP shall not be liable to any person for any claims or disputes arising out of or in relation to such insurance.

37. In any event, the maximum amount of compensation for any loss shall not exceed the declared item value.

(B) Air Registered Mail

GENERAL CONDITIONS

1. It is recommended that the shipping label be printed with a laser printer to facilitate barcode scanning by HKP's computer system. If the barcode on the shipping label fails to be read by the computer system upon item acceptance, the postal item may not be processed further.

2. No postal items in a consignment should bear a return address located outside of Hong Kong or enclose any mail sent on behalf of other senders.

PROHIBITED AND RESTRICTED ITEMS

3. Please refer to the "Post Office Guide" for details on the prohibited and restricted items in respective destinations. Your goods may be subject to restrictions. It is your responsibility to enquire into import and export regulations (prohibitions, restrictions such as quarantine, pharmaceutical restrictions, etc.) and to find out what documents, if any (commercial invoice, certificate of origin, health certificate, licence, authorization for goods subject to quarantine [plant, animal, food products, etc.]) are required in the destination.

EC-SHIP POSTING METHOD AND PAYMENT

4.1 Sender has to declare the weight of a postal item through his Account. The amount of postage is calculated by the Online Portal based on the weight declared by Sender ("Estimated Postage").

4.2 Sender may pay for the Estimated Postage online using a credit card. Alternatively, he may make a payment by cash or EPS at a designated post office, where his mail item will be weighed by HKP’s counter staff to ascertain the actual postage payable.

4.3 The information such as the declared weight of the postal item shown on the shipping label will be verified by HKP's counter staff when the postal item is brought to the post office for posting. The sender shall arrange for weighing of the postal item by HKP's counter staff. The weight of the postal item shown on the electronic scale of HKP shall prevail.

4.4 The actual postage payable hinges on the weight of a postal item shown on the electronic scale of HKP. The following arrangements shall apply if Sender pays for the Estimated Postage online using a credit card:

4.4.1 In case the weight of the postal item shown on the electronic scale of HKP is the same as the weight shown on the shipping label, the actual postage payable will be the same as the Estimated Postage. Sender does not have to make any top-up payment at the counter in the post office.

4.4.2 In case the weight of the postal item shown on the electronic scale of HKP is heavier than the weight shown on the shipping label. Sender has to make a top-up payment for the shortfall in the postage at the counter in the post office by cash or EPS. Mixed payment of cash or EPS will also be accepted at the counter.

4.4.3 In case the weight of the postal item shown on the electronic scale of HKP is lighter than the weight shown on the shipping label, the actual postage payable should be less than the Estimated Postage paid. The overpaid postage will not be refunded to the Sender at the counter. Sender has to apply for refund of the overpaid postage on the Online Portal after posting. The overpaid postage will be refunded to Sender's credit card account from which the Estimated Postage was paid. The refund process may take about 2 to 4 months after the date of application.

4.5 A maximum of 20 shipping labels can be prepared for the same country/region at one time. Any incomplete shipping label will be deleted after 30 days (from the first date the label is created and saved).

4.6 Shipping labels paid online are valid for posting within 30 days from the payment date. Please ensure that a valid shipping label is used for posting. In case a shipping label expires, it can no longer be used.

4.7 HKP shall not be liable to you for or in respect of any loss or damage (including indirect and consequential loss and damage) suffered by you by reason of or in connection with any:

(a) failure, delay, interruption, suspension or restriction of the transmission of any information or message from any system or process used, maintained or provided by any relevant banks or payment gateways for processing credit, debit, smart card or other method of payment;

(b) error in or omission from any information or message transmitted by means of the said system or process;

(c) breakdown, malfunction or failure of the said system or process; and

(d) anything arising out of or in connection with the above.

LATEST TIME OF POSTING

5. A total of 44 post offices accept Air Registered Mail sent through EC-Ship. Please refer to Post Office Guide for the addresses of the post offices.

6. For posting of 20 or more Air Registered Mail items sent through EC-Ship, the latest time of posting is 4 pm.

DELAY DUE TO COMPUTR SYSTEM ERROR

7. In the event of error in HKP's computer system, mail processing procedures are subject to delay.

ENQUIRY OF POSTAL ITEM

8. Air Registered Mail can be traced 2 weeks to a maximum of 5 months after the date of posting. All enquiries and claims have to be supported by the Certificate of Posting and other relevant documents.

9. On some occasions, overseas postal administrations may take two months to complete their tracing enquiries for letters and packets and four months to finalize the compensation, if any. HKP will endeavor to follow up with overseas postal administrations for an early reply.

10. Enquiries can be made through the following channels: -

(a) access to HKP's website at www.hongkongpost.hk, or

(b) call the enquiry hotline of the Track and Trace System at 2921 2560, or

(c) complete the enquiry form (Pos 28B) or the attachment to the leaflet Pos 815, which is obtainable at any post office. Certificate of Posting which shows the name of the post office, date and time of counter's acceptance of the postal item should also be submitted.

11. If possible a facsimile of the envelope or the address of the postal item should be furnished with the enquiry.

12. HKP reserves the right to ask the sender to provide a written declaration of non-receipt of postal item from the recipient in case of dispute.

LIABILITY FOR LOSS

13. A maximum sum of HK$320 and the charges and fees paid, but excluding the registration charge would be payable by HKP, for the loss or theft of or damage to the content of Air Registered Mail whilst in HKP's custody according to the regulations of the Universal Postal Union.

Compensation for loss or theft of or damage to the content of a registered packet will be:

(i) the declared value shown in the shipping label downloaded from the Online Portal;

(ii) the maximum compensation amount (i.e. $320) or;

(iii) the true value of the postal item or the value shown in the invoice (or in the case of documents, the replacement cost) of the postal item whichever is the lowest,

the above three values whichever is the lowest.

Claimant should submit the relevant invoice to prove the value of the content of the Air Registered Mail, and the value of content shown on the invoice should tally with the value of the content shown in the Certificate of Posting.

No compensation will be paid in respect of :-

(a) Any postal item which has been compulsorily registered, or which has not been posted in the prescribed manner;

(b) Any postal item which has been lost through a cause beyond HKP's control;

(c) Any postal item which HKP cannot account for in consequence of the loss of official documents such as shipping label, Certificate of Posting and relevant invoice through a cause beyond control;

(d) Any postal item confiscated by Customs or any competent authority in the destination;

(e) Any postal item containing a prohibited article and the item has been confiscated or destroyed by Customs or any competent authority because of the content;

(f) Any postal item in respect of which an enquiry is not made within five months from the date of posting.

(g) Any delay in delivery.

14. Subject to the same conditions prescribed by the Universal Postal Convention, member countries of the Universal Postal Union accept liability in respect of registered postal items lost, pilfered or damaged whilst in their custody. However, some individual countries do not accept any liability for total loss, partial loss or partial damage to contents of registered items. Details are given under the individual entry of the destination in the Appendix of the Post Office Guide.

15. On the transfer of a registered postal item to another postal administration, the responsibility of HKP ceases. Compensation is not payable in respect of a registered postal item which is lost after transfer to another postal administration, unless that administration decides that compensation shall be paid by HKP.

16. If the postal item considered to be lost is subsequently found or has been delivered to the recipient, the sender should repay the compensation amount to HKP.

17. Compensation, if any, will be paid to the sender only.

NO REFUND OF POSTAGE

18. Full information regarding articles that can and that cannot be sent by post is published under the proper heads in the Post Office Guide. No application will be entertained for the refund of the value of postage stamps on correspondence which is discovered, after the postage stamps have been obliterated, to contain any prohibited article, or which exceeds the limit of weight, or which for any other reason cannot be forwarded and has consequently to be returned to the sender, and any loss resulting from a non-observance of the rules by the sender of an article must be borne by him.

LIABILITY OF HKP

19. HKP is only responsible for forwarding sender's postal items to the addressee at the destination, and shall not be liable for the contents of any consignment, including the sender's information, the addressee's information and the content of the item. HKP is not liable for providing, revising or supplementing any information regarding the consignment. The sender shall be fully liable for possessing or sending fake items or prohibited items found by any government or regulatory authorities at the destination country/region. HKP shall not be liable to any person in this respect.

20. Sender must acknowledge that all contents of his postal item are subject to inbound search and inspection by the customs authorities in the destination country/region. For the avoidance of doubt, HKP shall not be liable to any person for any destruction, loss or damage of the postal items while in the custody of the customs authorities.

Speedpost (Standard Service)

P0S460E POSTING FORM

1. Pos 460E posting form consists of Delivery Receipt, Certificate of Posting, Customs Declaration and Addressee's Copy, a total of 3 copies.

2. The posting form is available in English only.

3. Upon posting, customer shall make sure that all 3 copies of the posting form are printed and signed. All the signed posting forms, customs declaration forms and relevant document shall be inserted into an adhesive / open flap transparent envelope and have it securely attached on the postal item.

4. To facilitate barcode scanning, all 3 copies of the posting form MUST be printed with a laser printer. If the barcode fails to be read by HKP's computer system upon item acceptance, the postal item may not be processed further.

POSTING INFORMATION

5. To facilitate processing of the postal item, the particulars of the sender and addressee as well as the contents of the postal item should be clearly indicated such that the possibility of delay in delivery, detention or seizure by the customs authorities in the destination country/territory ("Destination Customs Authorities"), return due to non-delivery may be minimized. Any false or misleading declaration may lead to a fine or to confiscation of the postal item by the Destination Customs Authorities.

6. In addition to Pos 460E posting form, customers may have to complete additional customs declaration form(s) to be attached to the postal item as required by the destination country/territory. For example, if the value of the content is over HK$3,000, the upper part of a completed CN22 form (Pos 401G) should be affixed to the postal item and submitted together with a completed CN23 form (Pos 401C) upon posting.

7. Selection of the type of the postal item under the column "Customs Declaration" does NOT absolve the customer of his/her responsibility to fill in the information for customs clearance, nor does it imply that the postal item will be admitted duty/tariff-free into the destination country/territory.

8. Customers should be aware of the latest requirements of documents and customs clearance procedures stipulated by the Destination Customs Authorities. The Destination Customs Authorities may withhold and/or impose customs duties/tariffs on any postal items as they consider lawful under the law of their own country. It is the responsibility of the customers/addressees to provide all the required documents (such as commercial invoice, certificate of origin, health certificate, license, authorization for controlled goods (e.g. plants, animals, food products, etc.) which are subject to customs inspection and quarantine) for customs clearance of the postal item or arrange broker service if necessary. The Destination Customs Authorities will not inform the postal administrations, i.e. HKP, of the customs clearance information concerning the postal items.

9. For postal item which are merchandise or samples, The HS tariff number (8-digit) must be filled in according to the Harmonized Commodity Description and Coding System developed by the World Customs Organization. In this regard, "country of origin" means the country from which the goods originate (including production, manufacturing or assembling). To avoid any delay and inconvenience caused to the addressee, the customer should provide such information and attach an invoice to the postal item for processing by the customs officials.

10. Any other part of the Pos 460E posting form does NOT constitute conclusive evidence of the contents of the postal item.

DELIVERY STANDARD

11. Speedpost delivery standard is based on the actual working days in the destination country/territory, excluding the date of posting and the time taken for customs clearance and aviation security check. For details of Speedpost delivery standard, click here.

DELAY DUE TO COMPUTER SYSTEM ERROR

12. In the event of error in HKP's computer system, mail processing procedures are subject to delay.

COMPENSATION

13. Subject to the conditions stipulated in the "Post Office Guide", compensation may be payable by HKP in respect of the loss of, damage to or delay in delivery of the postal items on an ex-gratia basis. Full refund of postage paid is made in case of delay in delivery for one day or more. Compensation may be payable in accordance with the declared value shown in this Address Pack up to a maximum of HK$1,500 if it is proved to the satisfaction of Hongkong Post that direct loss has been sustained by the claimant as a result of loss of or damage to the postal item or delay in delivery for not less than 7 working days. No compensation or postage refund is payable in the case of delay in delivery or confiscation resulted from customs clearance (duration of customs clearance will be calculated in full days). Any enquiries regarding the postal item must be made within three months from the date of posting. The time required to respond to such enquiries and requests for information will depend on responses from the postal authorities of the destination country/territory. For details of compensation matters, click here.

14. You may insure your postal item with Speedpost Insurance prior to posting. Please subscribe Speedpost Insurance Service in the "Insurance column". If customer has to make a claim, customer is required to approach the insurance company concerned direct. Each claim is subject to the terms and conditions as specified in the "Notes of Speedpost Insurance", which is available at all post offices.

15. In the case of loss or total damage to an insured postal item covered under Speedpost Insurance, HKP will refund the postage paid in full but will not make any compensation.

PERSONAL DATA

16. Provision of personal data in response to HKP's request is required for provision of the required service. All the posting details including the personal data may be transmitted via electronic data interchange to the overseas postal administrations which have a business relationship with HKP, and Destination Customs Authorities. If you do not provide the Personal Data, HKP will be unable to provide the required service. Personal data includes without limitation the information such as sender / addressee's name, residential and company address, telephone number and e-mail address.

17. HKP will not be legally liable for any losses, damages,claims, actions, proceedings, demands, costs of expenses arising out of or caused by any disclosure or divulgence by HKP, its employees, contractors and agents of any person's personal data to any party.

18. You have the right of access and correction with respect to personal data as provided in sections 18 and 22 and Principle 6 of Schedule 1 of the Personal Data (Privacy) Ordinance (Cap. 486). For details, click here.

(C) Air Parcel

GENERAL CONDITIONS

1. No items should bear a return address located outside Hong Kong or enclose mail sent on behalf of other senders in the consignment.

POSTING FORM

2. Only 3 copies of posting form (Delivery Receipt, Customs Declaration and Addressee’s Copy), instead of 4 copies, are required. All the signed posting forms shall be inserted into an adhesive/open flap transparent envelope and have it securely attached on the posting item.

3. It is recommended that the shipping label be printed with a laser printer to facilitate barcode scanning by HKP's computer system. If the barcode on the shipping label fails to be read by the computer system upon item acceptance, the postal item may not be processed further.

PROHIBITED AND RESTRICTED ITEMS

4. Please refer to Post Office Guide for details on the prohibited and restricted items in respective destinations. Your goods may be subject to restrictions. It is your responsibility to enquire into import and export regulations (prohibitions, restrictions such as quarantine, pharmaceutical restrictions, etc.) and to find out what documents, if any (commercial invoice, certificate of origin, health certificate, licence, authorization for goods subject to quarantine [plant, animal, food products, etc.]) are required in the destination country.

ENQUIRIES ABOUT LOSS OR NON- DELIVERY

5. Enquiries about outward parcels must be made within five months from the date of posting. An enquiry about the loss or non-delivery of an insured/ordinary parcel should be made at the office of posting.

6. On some occasions, overseas postal administrations may take two months to complete their tracing enquiries for parcels and four months to finalize the compensation, if any. HKP will endeavor to follow up with overseas postal administrations for an early reply.

7. Enquiries can be made through the following channels: -

(a) (i) access to HKP's website at www.hongkongpost.hk, or

(b) (ii) call the enquiry hotline of the Track and Trace System at 2921 2560, or

(c) complete the enquiry form (Pos 28B) or the attachment to the leaflet Pos 815, which is obtainable at any post office

8. If possible a facsimile of the envelope or the address of the packet should be furnished with the enquiry.

9. HKP reserves the right to ask the sender to provide a written declaration of non-receipt of mail item from the recipient in case of dispute or anomalous enquiries received.

NON DELIVERY OF PARCELS

10. A parcel which cannot be delivered abroad is normally returned to the sender in due course (that is, after expiry of the normal period of which it may be held at the disposal of the addressee in the country of destination), without previous notification, unless he has requested otherwise at the time of posting. The sender of an undeliverable parcel which is returned either by air or surface route is responsible for the return charges. The sender of a parcel which has been abandoned, sold or destroyed in the country of destination is also responsible for any charges which may subsequently be raised by the postal administration of that country.

11. The return charges on an undeliverable parcel include postage, generally equivalent to the outward charge, as in many case charges levied abroad for warehousing and so on. Custom duty raised on a parcel abroad is generally cancelled if the parcel is returned.

12. Directions should always be given as to what is to be done with a parcel if it cannot be delivered. Space is provided for this purpose on the multi-part address pack for overseas parcels (Pos 652). If a dispatch note is used, the instructions as to disposal must be written on form CP71 (Pos 402) as well as on the dispatch note and form CP71 stuck on the cover of the parcel. Senders may select to return/redirect the parcel by air or surfaced. If the selected mode of conveyance is not available at the country of destination, the parcel will be returned by the most appropriate means in use. Undeliverable parcels which cannot be returned to the sender are liable to be disposed of after two months.

13. In addition, it should be note that the option for the return to sender in the vent of non-delivery either forthwith or at the end of a stated period will not necessarily have any practical effect in the case of a parcel addressed Poste Restante (or En Gare, as in the case may be) or to a place where parcels are not addressed to the door, but have to be collected from the Post Office.

DELAY DUE TO COMPUTER SYSTEM ERROR

14. In the event of error in HKP’s computer system, mail processing procedures are subject to delay.

LIABILITY

15. The sender of a parcel which has not been delivered to the addressee has to pay the conveyance and other costs incurred as a result of non-delivery even if the parcel has been abandoned, sold or destroyed, and the Post Office reserves the right to collect a deposit in advance to cover such costs.

CUSTOMS DECLARATION AND DESPATCH NOTE

16. All parcels for places abroad are liable to be opened for examination in the country of destination and contents are subject to the customs, assay, trade mark and other legal requirements of the country destination. The sender of a parcel is accordingly required to make an accurate declaration of the nature and value of the contents. Completion of customs declarations is the responsibility of the sender alone. Customs declaration forms for this purpose can be obtained beforehand at any post office. The forms should be filled up in ink, but where more than one copy is required carbon copies may be used. Senders are recommended to avoid the use of abbreviations, ditto marks and so on which may not be intelligence in the country of destination. The impression of a rubber stamp is not sufficient signature for such declarations and in the case of a parcel sent by a firm, if the declaration is not signed by a responsible member of the firm it must be signed thus – A.B. clerk to ..... If the contents are not fully described or are under-valued, the parcel is liable to seizure and penalties may be incurred. The declaration should be made out in English and also, when the country of destination requires in the appropriate foreign language. Exceptionally, parcels for Macau, Mainland and Taiwan may be declared in Chinese characters.

INSURED PARCEL AND UNINSURED PARCEL (OVERSEAS)

GENERAL

17. The Post Office is not legally liable for the loss, damage, delay, non-delivery or mis-delivery of anything sent by post, whether insured or not, or to pay compensation in respect of an insured parcels or its contents.

18. The Post Office does not enter into a contract of carriage or of insurance either express or implied. It accepts postal items for transmission by post, under, and subject to, the provisions of the Post Office Ordinance, and the Regulations and Rules made thereunder.

19. The Post office is not liable when the sender’s actions may be suspected of fraudulent intent, aimed at receiving compensation.

20. Nevertheless, compensation was paid for the loss or theft or damage to postal parcels subject to compliance with the conditions regarding fastening, sealing, packing, marking and so on indicted under the respective mail services and the regulations shown below.

21. In case of liability, consequential losses or loss of profits will not be taken into account in the indemnity to be paid; The Post Office will in no case be liable above the limits provided for in the Universal Postal

CONVENTION AND REGULATION

22. Under the Regulations, the decision of the Postmaster General on all questions of compensation shall be final and conclusive.

23. Unless the contrary is specially stated, the following regulations apply:

• The compensation paid for the content of a parcel will not exceed the value shown in the purchase invoice (or in the case of documents, the replacement cost) of the articles lost or the amount of the damage sustained and indirect loss or loss of profits will not be taken into consideration. The right is reserved of reinstating the contents of a parcel instead of paying compensation.

• The Post Office must be satisfied that the loss or damage occurred in the post.

• In the case of damage or loss of contents the parcel should be retained for inspection as nearly as possible in the state in which it was delivered.

• If complaint is made that the contents of a parcel have been abstracted, the cover must be produced.

• All claims for compensation must be supported by the original or photocopy of the certificate of posting for the items concerned. The Post Office cannot undertake to provide duplicate or to search records or posting particulars in respect of certificates of posting lost or destroyed by senders.

INSURED PARCELS

24. Condition governing payment of compensation

• In general, under international regulations any compensation payable for the loss of or damage to an insured parcel or an uninsured parcel is paid to the sender. Exceptionally, certain postal administrations may pay compensation to the addressee for damage to or loss from a parcel (insured or uninsured) if the addressee makes reservations when the parcel is delivered, in which case no compensation is payable to sender. The sender of parcel (insured or uninsured) may waive his claim in favour of the addressee, or a third party. The Post Office pays compensation for the loss of or damage to an insured parcel or an uninsured parcel or its contents, if it is established that the loss or damage has occurred while the parcel was in the custody of the Post Office.

• On the transfer of the parcel to another postal administration, the responsibility of Hongkong Post ceases. Compensation is paid by Hongkong Post in respect of any parcel which is lost or damaged after transfer to another postal administration only if that administration decides that compensation shall be paid.

• Compensation of the content of an insured parcel will not exceed the value shown in the purchase invoice (or in the case of documents, the replacement cost) of the article lost or the amount of the damage sustained and indirect loss or loss of profits will not be taken into consideration. Nor will compensation exceed the amount for which the letter or parcel was insured. In case of loss, total theft from or total damage to an insured parcel, the charges and fees paid, with the exception of the insurance charge will be refunded to the sender or the addressee as appropriate.

• In any application for compensation for damage or loss of contents, the item should be retained for inspection as nearly as possible in the condition in which it was delivered.

• The onus of making up properly any parcel sent by post and of packing adequately any article or articles enclosed therein lies upon the sender, and the Post Office does not accept any responsibility for loss, theft of damage, arising from faulty or inadequate packing or fastenings or seals, detachment of tie-on label, incomplete or incorrect address and so on or for any failure to observe defects in these respects at the time of posting.

• The Post Office is under no legal liability to pay compensation in respect of any parcel for which an insurance fee has been paid.

• Under international regulations no compensation will be paid in respect of:-

(1) Any parcel which has been compulsorily registered, or which has not been posted in the prescribed manner;

(2) Any parcel which has been lost through a cause beyond control, generally speaking where no question of negligence arises;

(3) Any parcel which Hongkong Post cannot account for in consequence of the loss of official documents through a cause beyond control;

(4) Any parcel confiscated under the internal legislation of the country to which it is addressed;

(5) Any parcel containing a prohibited article if the item has been confiscated or destroyed by Customs or some other competent authority because of the contents;

(6) Any outward parcel in respect of which an enquiry is not made within five months from the date of posting;

(7) Any parcel containing an article of a type specified under some destinations for which compensation will not be paid;

(8) Any parcel containing coin, bullion or jewellery not packed in accordance with the special regulations;

(9) Any parcel lost or damaged in course of post by the fault or negligence of the sender, such as failure to provide adequate packing having regard to the nature of the contents;

(10) Any damage to an exceptionally fragile article which from its nature cannot reasonably be expected to travel by post, such as a clay figure, a soapstone or alabaster model, a collection of butterflies or months, a vacuum flask, and so on ; or

(11) Any parcel fraudulently insured for a sum greater than the actual value of the contents.

UNINSURED PARCELS (OVERSEAS)

25. The Post Office pays compensation for the loss or theft or damage of an uninsured parcel posted to overseas. In case of loss, total theft from or total damage to an uninsured parcel, full refund of postage and express fee (if applicable) paid will also be made. However, no compensation will be paid in respect of:

• any parcel which has been lost or has sustained damage or loss of contents through a cause beyond control;

• loss, theft or damage which has been caused by the fault or negligence of the sender or arises from the nature of the contents;

• any parcel which the Post Office cannot account for in consequence of the loss of official documents through a cause beyond control;

• any parcel confiscated under the internal legislation of the country to which it is addressed;

• any parcel containing a prohibited article if it has been confiscated or destroyed by Customs or some other competent authority because of the contents; and

• any local/outward parcel in respect of which an enquiry is not made within five months from the date of posting.

26. Compensation is paid in accordance with the provisions of the Parcel Post Regulations of the Universal Postal Union. It varies according to the weight of the parcel. However, the actual compensation of the content of an uninsured parcel paid will not exceed the value shown in the purchase invoice (or in the case of documents, the replacement cost) of the articles lost or the amount of damage sustained and no compensation is paid for indirect loss or loss of profits.

REFUND OF POSTAGE

27. Full information regarding articles that can and that cannot be sent by post is published, under the proper heads in this Guide. No application will be entertained for the refund of the value of postage stamps on correspondence which is discovered, after the postage stamps have been obliterated, to contain any prohibited article, or which exceeds the limit of weight, or which for any other reason cannot be forwarded and has consequently to be returned to the sender, and any loss resulting from a non-observance of the rules by the sender of an article must be borne by him.

MODIFICATION

28. HKP is entitled to revise this Agreement at its absolute discretion at any time and from time to time by posting the amended Agreement. The amended Agreement will be effective immediately upon its posting on this Website. If you continue to use the Service after such amended Agreement, you agree or will be deemed to agree to be bound by the amended Agreement. In this regard, you are strongly advised to read this Agreement carefully each time before you use the Service.

PERSONAL DATA

29. Provision of personal data in response to HKP's request is required for provision of the required service. All the posting details including the personal data may be transmitted via electronic data interchange to the overseas postal administrations which have a business relationship with HKP and the transit as well as destination countries' Customs Authorities. If you do not provide the Personal Data, HKP will be unable to provide the required service. Personal data include without limitation the information such as sender / addressee's name, residential and company address, telephone number and e-mail address.

30. HKP will not be legally liable for any losses, damages, claims, actions, proceedings, demands, costs of expenses arising out of or caused by any disclosure or divulgence by HKP, its employees, contractors and agents of any person's personal data to any party.

31. You have the right of access and correction with respect to personal data as provided in sections 18 and 22 and Principle 6 of Schedule 1 of the Personal Data (Privacy) Ordinance (Cap. 486). For details, click here.

RESTRICTION ON USE OF HONGKONG POST’S TRADE AND SERVCIE MARKS

32. You acknowledge that HKP's names and logos including "Hongkong Post" and "EC-Ship" are registered trade marks of Hongkong Post and you agree not to use such names and logos in any circumstances.

WAIVER AND SEVERABILITY

33. No failure to exercise or delay in exercising of any right or remedy by HKP in respect of any provisions of this Agreement shall operate as a waiver of such right or remedy.

34. If any provisions of this Agreement shall be found to be illegal, invalid or unenforceable (whether in whole or in part) under any laws of any competent jurisdiction, such illegality, invalidity or unenforceability shall not affect the remaining provisions of this Agreement, all of which shall remain in full force and effect.

GOVERNING LAW AND JURISDICTION

35. This Agreement shall be governed by and construed in accordance with the laws of Hong Kong. The parties hereto irrevocably agree that the courts of Hong Kong will have exclusive jurisdiction to determine any issue in connection with this Agreement.

GOVERNING VERSION

36. In case of any conflict or inconsistency arising between the English version and the Chinese translation of this Agreement, the English version shall prevail.